Thank you for all your support during these difficult times. Currently we are operating as normal and orders are being dispatched within 1-2 working days. Please note, Royal Mail have advised customers that there may be delays for orders both within the UK, and overseas due to on-going restrictions and extra screening into some countries.

Our delivery times are currently:

UK – Usually between 1-3 working days, however, in areas with lots of restrictions, we have seen orders taking up to two weeks to arrive.

OVERSEAS - Usually within 2-3 weeks, however due to a higher number of parcels being sent at the moment, we are seeing that it’s taking 2-3 weeks just to get through the international processing centre due to cancelled flights and extra checks, orders can be taking 3-6 weeks to arrive.

Our offices will be closed from the 23rd - 28th December, and the 31st-4th January over the festive period. We would recommend placing your orders ASAP for delivery before Christmas. The last official postal dates for standard UK delivery are the 21st December, and for UK Tracked orders the 22nd December however we have experienced a reduction in service due to delays caused by Covid-19 over the last few months and orders have been taking on average 3-5 days to arrive, sometimes stretching to two weeks, so we would recommend placing your order by the 7th December to keep you covered during the festivities!

For EU/ROW orders, we would recommend placing an order now, as orders have been taking 4-6 weeks to arrive with the added delays caused by Covid-19

Overseas Balmonds Stockists:

USA - https://www.balmonds.com

China - https://balmonds.cn

Hong Kong - https://www.lollipopgarden.com.hk/?q=balmonds&cat=all

South Korea – http://balmonds.co.kr

Netherlands - https://www.shizo.nl/search/balmonds/

Malta - https://www.theclothnappycompany.com/collections/balmonds

Postal services have been suspended in the following countries therefore, we are unable to dispatch orders delivering to:

Bolivia, Haiti, Liberia, Mauritius, Nicaragua, Paraguay, Sierra Leone, Ukraine, Venezuela

Please note, this information is changing regularly, for the latest updates on delays/suspensions on international orders click here:

https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin