If you would like further information about our products or have general enquiries about the company, you can contact our Customer Support department in the following ways: 

UK Customer Support: 01273 623 123 customersupport@balmonds.com

USA Customer Support: https://www.balmonds.com/contact-us.list

(Please note; the UK customer support team are unable to assist with queries about orders placed on our USA website, for this please use the above link to contact the US team directly)

Other useful ways to contact us:

Media enquiries: press@balmonds.com

Bloggers or content creators: Balmonds influencer programme

Trade: Trade enquiries

For information on NHS or key worker discounts, click here.

Before and after pictures:

If you have been using any of our products and have charted your journey with before and after pictures, please do let us know! You can upload your pictures and story here.

Refunds and returns: 

For orders placed on our UK website; please check the terms & conditions for returns and refunds and our 60 day money back guarantee first, then email customersupport@balmonds.com.

For orders placed on our USA website; please use this link for more information and to get in touch with the US customer support team: https://www.balmonds.com/refunds-returns.list

We are a manufacturer of natural skincare and hair products based in Brighton, United Kingdom. We are listed in Companies House as Balmonds Skincare Ltd and our Company Number is 11181014. Our registered office is Unit 7 Westergate Business Centre, Westergate Road, Brighton, BN2 4QN. VAT Number is GB 289 1301 91.

Please use the form below to contact us

For UK customers, if you are contacting us regarding an order, please provide us with the order number, name and email address used when placing the order. 

If you need help with an order made via our USA website, please contact the US team using this link: https://www.balmonds.com/contact-us.list

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