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UK DELIVERY

We offer free standard delivery in mainland UK for all orders over £25. For orders under £25 we charge £3.50 for standard shipping in mainland UK.

Orders received before midday on a working weekday (Monday to Friday except for bank holidays) will normally be dispatched via Royal Mail First Class post within 24 hours. Expect your order to arrive within 1-3 days of shipping but please allow up to 10 working days to receive your order. If the order is received before midday, your package may arrive the very next day.

Orders received over the weekend will be dispatched on the following Monday (except for when this falls on a bank holiday).

All orders over the value of £50 will automatically be sent via a signed-for postal service free of charge.

You can also choose our UK Tracked delivery option which is sent using Royal Mail Tracked 24 service for a standard price of £4.50 per order. Orders should arrive within 1-2 working days but please allow up to 3 working days to receive your order. 

Please note that this service will require a signature on delivery. If there’s nobody available at your address to provide a signature, you’ll receive a notification from your postman to let you know to re-arrange delivery or to collect your parcel from the sorting office. 

Please ensure that you have entered your address correctly; we will send out a confirmation email with the address on it so do check that it is correct and let us know if there are any errors.

If an address has been entered incorrectly by the customer and an order is returned to us, replacements (if requested) will be sent at the cost of the customer.

DELIVERY TO EUROPE

EU deliveries will be sent using a Royal Mail European Tracked Shipping service for orders under 2kg, orders over 2kg will be sent with an International Courier service. Goods will usually be delivered in 5-7 working days but please allow up to 14 days to receive your order. 

Please ensure that you have entered your address correctly; we will send out a confirmation email with the address on it so do check that it is correct and let us know if there are any errors.

If an address has been entered incorrectly by the customer and an order is returned to us, replacements (if requested) will be sent at the cost of the customer.

 EU: ROYAL MAIL TRACKED SERVICE
EU delivery up to 500g: £8.00
EU delivery from 501g to 1kg: £9.50
EU delivery from 1.1kg to 2kg: £13.00
EU delivery of 2kg and over (sent with courier service): £20.00

DELIVERY TO THE REST OF THE WORLD

For deliveries to countries outside of the EU goods will be sent using a Royal Mail Rest Of World Tracked Shipping service for orders under 2kg, orders over 2kg will be sent with an International Courier service. Goods will usually be delivered in 5-7 working days but please allow up to 28 days to receive your order. 

Please ensure that you have entered your address correctly, particularly for overseas addresses; we will send out a confirmation email with the address on it so do check that it is correct.

If an address has been entered incorrectly by the customer and an order is returned to us, replacements (if requested) will be sent at the cost of the customer.

 ROTW: ROYAL MAIL TRACKED SERVICE
ROTW delivery up to 500g: £9.50
ROTW delivery from 501g to 1kg: £12.00
ROTW delivery from 1.1kg to 2kg: £18.00
ROTW delivery of 2kg and over (sent with courier service): £40.00

 

When making international orders you are responsible for paying any import taxes and duties based on the laws of the country into which the products are being delivered.

If you have any questions about shipping please email us at customersupport@balmonds.com or call us on +44 (0)1273 623 123